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Customer terms that outlines the rules and guidelines for using our products or services Terms & Conditions Customer Care I’m a Customer Care section. I’m a great place to write a long text about your company and your services, and, most importantly, how to contact your store with queries. Writing a detailed Customer Care policy is a great way to build trust and reassure your customers that they can buy with confidence. I'm the second paragraph in your Customer Care section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you. Privacy & Safety I’m a Privacy & Safety policy section. I’m a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, the way you collect data or when will you contact users after their purchase was completed successfully. Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language to gain their trust and make sure they keep coming back to your site! Wholesale Inquiries I’m a wholesale inquiries section. I’m a great place to inform other retailers about how they can sell your stunning products. Use plain language and give as much information as possible in order to promote your business and take it to the next level! I'm the second paragraph in your Wholesale Inquiries section. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add details about your policy and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you. Payment Methods Credit / Debit Cards PAYPAL Offline Payments Payment Methods

Next day shipping via Dpd flat rate for upto 20 Kgs Shipping & Returns Shipping Policy HOME DELIVERY – UK Mainland only We dispatch from Monday to Friday. DPD Local is used to dispatch parcels Orders dispatched on Fri will reach by Mon or Tue DPD Local delivers within 2 - 3 working days once they receive the parcel HOME DELIVERY SHIPPING OPTION Free home delivery for orders worth over £50 £3.99 charge for home delivery for orders between £10 & £50 £6.50 charge for home delivery for orders less £10 NEAREST SHOP DELIVERY OPTION Free nearest shop delivery for orders worth over £40 £2.99 charge for nearest shop delivery for orders less than £40 COLLECTION OPTION Free or no charge for collection of orders if you are local or are willing to pickup your order SHIPPING TERMS Orders placed before 8.30 am can only be dispatched on the same day (Monday to Thursday only) Orders dispatched on Friday will reach on Monday/Tuesday Orders placed after 8.30 am will be dispatched the next working day. Orders placed on Friday after 8.30 am will not be dispatched until the next Monday or Tuesday if Monday is a Bank Holiday. Please allow 48 hours extra in receiving the parcels in case of unexpected delays or during postal strikes. Please pre-order in advance to receive your items on time We are not responsible for delays from DPD's end Subsidised delivery charges have been achieved by sharing our profit with you as a token of appreciation for supporting our business & not by increasing prices on products. Please contact us at cs.back2basik@gmail.com for deliveries to Mainland Europe Return & Exchange Policy Order Cancellation / Return / Refund We work extremely hard to ensure speedy delivery. There are chances that the packing team gets straight on the job as soon as you place order. Hence you will not be able to cancel the order once you place the order. We have done our best efforts to ensure that right product is delivered to you. If your order is partially fulfilled or a wrong delivery has occured, please write to us at cs. back2basik@gmail.com and we assure you corrective measures taken at the earliest. Any refund due will be credited within 3-5 working days of us receiving the goods. Customer’s Responsibilities We advise customers to open their parcel as soon as they receive it. Please note that photo proof is needed for any complaints. Customers are requested to sign for accepting the delivery.

Customer Support Please feel free to drop in a line or support us with your feedback We're Here to Help! Fill out the form with any quarry on your mind and we'll get back to you as soon as possible Last Name First Name Email Phone Leave us a message... Submit Thanks for submitting! Chat with Our Support Team Message us! Message Us Location Contact us Write to us on cs.back2basik@gmail.com or message us on 0044 7459 198646 Amersham We are based in Buckinghamshire! FAQ