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Shipping & Returns

Shipping Policy

HOME DELIVERY – UK Mainland only
We dispatch from Monday to Friday.

  • DPD Local is used to dispatch parcels

  • Orders dispatched on Fri will reach by Mon or Tue

  • DPD Local delivers within 2 - 3 working days once they receive the parcel

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HOME DELIVERY SHIPPING OPTION

  • Free home delivery for orders worth over £50

  • £3.99 charge for home delivery for orders between £10 & £50

  • £6.50 charge for home delivery for orders less £10

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NEAREST SHOP DELIVERY OPTION

  • Free nearest shop delivery for orders worth over £40

  • £2.99 charge for nearest shop delivery for orders less than £40​

 

COLLECTION OPTION

  • Free or no charge for collection of orders if you are local or are willing to pickup your order

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SHIPPING TERMS

  • Orders placed before 8.30 am can only be dispatched on the same day (Monday to Thursday only)

  • Orders dispatched on Friday will reach on Monday/Tuesday

  • Orders placed after 8.30 am will be dispatched the next working day.

  • Orders placed on Friday after 8.30 am will not be dispatched until the next Monday or Tuesday if Monday is a Bank Holiday.

  • Please allow 48 hours extra in receiving the parcels in case of unexpected delays or during postal strikes.

  • Please pre-order in advance to receive your items on time

  • We are not responsible for delays from DPD's end

  • Subsidised delivery charges have been achieved by sharing our profit with you as a token of appreciation for supporting our business & not by increasing prices on products.

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Please contact us at cs.back2basik@gmail.com for deliveries to Mainland Europe

Return & Exchange Policy

Order Cancellation / Return / Refund

  • We work extremely hard to ensure speedy delivery. There are chances that the packing team gets straight on the job as soon as you place order. Hence you will not be able to cancel the order once you place the order.

  • We have done our best efforts to ensure that right product is delivered to you. If your order is partially fulfilled or a wrong delivery has occured, please write to us at cs.back2basik@gmail.com and we assure you corrective measures taken at the earliest.

  • Any refund due will be credited within 3-5 working days of us receiving the goods.

Customer’s Responsibilities

  • We advise customers to open their parcel as soon as they receive it.

  • Please note that photo proof is needed for any complaints.

  • Customers are requested to sign for accepting the delivery.

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